We’re here to help.

How to request support

1. Send an email to hello@foreshadowpm.com from the address you sign in with, or from any address if you can’t sign in.
2. Tell us your company’s name and whether you were using the iPhone app or the web app.
3. Describe what you were trying to do and what happened instead. A screenshot helps.
4. For anything urgent that affects guests who are checking in, put Urgent in the subject line.

Common questions

I forgot my password. On the sign-in screen, choose “Forgot password?” and follow the link we email you to set a new one.

I didn’t get my invitation email. Check your spam folder first. Invitation links expire, and any administrator on your team can re-send one from the Team page.

I’m not getting notifications. Check Profile → Notifications in the app, and that notifications are allowed for Foreshadow in your phone’s Settings.

I want to delete my account. In the app, go to Profile → Danger Zone → Delete account. If you own a workspace with other people in it, hand ownership to another administrator on the Team page first. You can also email us and we will take care of it.

I want to close our whole workspace. Email us from the workspace owner’s address and we will remove it along with its data.

Reporting a security issue

Email hello@foreshadowpm.com with the details. Please give us a reasonable chance to fix the issue before disclosing it publicly.

Privacy and your data

How we handle information is described in our Privacy Policy. Deletion requests can also be sent to the address above.